01
How do I add a piece?
Open Inventory and tap the + control, then choose Camera or Gallery. Decluttr creates the cutout on your iPhone before guiding you through category, optional name, optional brand, purchase price, and purchase date.
Support
Let’s sort it out.
The quickest answers are below. If something still isn’t right, send a note and include your iPhone model, iOS version, and what happened. Please don’t attach personal inventory photos unless they are necessary.
Email support02
Why can’t Decluttr see my photos or camera?
Open the iPhone Settings app, choose Apps, then Decluttr. Allow Camera access to take a new photo and Photos access to browse recent images. The system photo picker can still be used to select specific images without granting broad library access.
03
Why is AI assistance unavailable?
AI-assisted item details require an internet connection and an active Decluttr Pro entitlement. If the service is temporarily unavailable, you can continue entering every item detail manually.
04
How do I restore a purchase?
From Inventory, open the top-right account control, choose Manage Decluttr Pro, and tap Restore purchases. Use the same Apple Account that made the original purchase.
05
How do I change or cancel my subscription?
Subscriptions are managed by Apple. Open iPhone Settings, tap your name, choose Subscriptions, then choose Decluttr. You can switch plans or cancel from that screen.
06
Where is my inventory stored?
Your inventory, photos, cutouts, and review history are stored locally on your iPhone. Decluttr does not require an account or maintain a cloud copy of your inventory.
Still need help?
Talk to a person.
Email hitzker.michael@gmail.com. Support messages are used only to answer your request and maintain necessary support records.
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